Hotheads Hair Extensions felt their brand identity was unrelatable and lacked the diversity of their customer base. The Evoke Agency focused on a natural, softer look with a wider demographic range of models for the new identity. Evoke focused on key brand and launch messages that emphasized product quality and benefits while also highlighting the growing brand community. Rather than focusing solely on product benefits and features, speaking directly to the brand community and salon professionals allowed the brand to be viewed as more authentic and attainable to ‘average’ consumers.